​Commissioning Intentions 2018-19


As part of our commissioning planning cycle, every year we seek the views of local people, partners and stakeholders to inform our commissioning intentions and their delivery.

The aim is to ensure as many local people and key service users are aware of our proposed plans and that they have an opportunity to provide feedback to commissioners to inform our activity for the coming year.

Engagement activity

Between August and November 2018, we held 17 focus groups with local voluntary and community organisations, reaching more than 100 people in Merton. Through this work we captured the views of the following groups of people:

  • Those with physical and learning disabilities
  • Those with Dementia
  • Those from different ethnic backgrounds including BAME and Polish communities
  • Carers
  • Residents of working age
  • Older people
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The focus groups gave information about the CCG and local plans before asking people what was already working well with local services and what could be improved. Key feedback received centred around the following broad themes: continuity of care (especially for those with Dementia), accessibility of services (both physical access and access for whom English is not their first language), the quality of patient information, access to crisis care for those with mental health issues and CAMHS services, support for those with long term conditions and how public health services could be enhanced to support healthy lifestyle choices.

Read our Commissioning intentions key themes feedback report 2018.