Connect Care – Merton Musculoskeletal Service

Connect Care were appointed as the new provider of musculoskeletal services in April 2016. The services allows patients to self-refer to go via their GP to access orthopaedic, rheumatology, pain Management, CATS clinics and physiotherapy services.

Engagement activity

To support Connect Care's service improvement and patient experience work, based on feedback that more work needed to be undertaken, seven Patient Engagement Group (PEG) members attended a focus group in May 2018. The session was held to understand how the service could improve and how it should be seeking patient feedback on an on-going basis.

Connect Care took on board feedback from the Patient Engagement Group members and made significant changes to their service.

Visit our you said, we did page to see how feedback influenced the final service.