South West London and St George's Mental Health NHS Trust (SWLSTG) has had their overall services rated as ‘Good’, following an inspection by the Care Quality Commission in September. The report was published today, 2 December 2016.
In March, the CQC inspected ten services and praised caring staff across all services saying ‘care was delivered by hard-working, caring and compassionate staff’ who were ‘enthusiastic, passionate and demonstrated a clear commitment to their work.’ The Inspectors also said that they ‘saw many examples of where staff really knew the patients and their carers well and were attentive to their individual needs’.
Returning to carry out a follow up inspection in September, the Inspectors said that they were impressed by the improvements that were evident in the Trust’s supervision, administrative and medicines management processes and they were now confident that eight out of the ten core services were rated as good and the Trust now rates as good overall for well led, caring, effective and responsive.
The report highlights several areas of good practice, including:
- The caring staff across all services: 'staff were enthusiastic, passionate and demonstrated a clear commitment to their work. Care was delivered by hard-working, caring and compassionate staff'
- Positive developments made in acute inpatient services, community learning disability services, child adolescent and mental health services
- Young people and their families were treated as partners in their care' and stated that 'staff treated young people and their families with kindness, dignity and respect'
- The Trust's record of challenging stigma and discrimination saying that 'excellent work is taking place with local communities to break down the stigma associated with mental illness' and make services more accessible
There had been significant improvements in the acute care pathway. Whilst demand was still very high and this presented a daily challenge, patients had an improved level of support to access the services they clinically needed.
A copy of the report is available on the CQC website.