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​​Innovative health information service coming soon - Health Help Now

Merton CCG is to launch an innovative service to help people in Merton to understand where they should go for treatment, especially when they are not sure what to do or who to contact. The Health Help Now web app will be launched at the end of March and will be free to everyone who lives and works in Merton.

It functions like a mobile phone app and helps you check your symptoms and find the best place for treatment – showing which services near you are open. It will help you to know when to go to A&E, and when not to. It is thought to be the most detailed and sophisticated local NHS web app in the country. Health Help Now has been developed with input from local GPs, hospital doctors, paramedics and other health professionals.

The app breaks down symptoms by age –​​ baby, child, teenager, adult and older adult -– to make it even easier  to find the right treatment. After clicking on age, symptoms and location, you will be presented with a list of suggestions for treatment. The most suitable choice for most people is listed first and the other suggestions follow in order. It shows the nearest services and is time sensitive, so you can tell if services are open or closed and provides a map of their location.

Health Help Now also offers advice – such as where to buy children's medication when pharmacies are closed - and links to other useful websites. The ground-breaking, easy-to-use web app works on smartphones, tablets, laptops and desktop computers.​

The web app can be saved to your phone, tablet or computer for easy use. Anyone who doesn't have internet access is advised to dial NHS 111 for urgent healthcare advice 24 hours a day.