Health Help Now innovative website and phone app puts real-time health service information at your fingertips
With the Easter break around the corner, Merton Clinical Commissioning Group (CCG) is today launching an award-winning and innovative website and app to help you find the right healthcare over the four-day weekend, should you or your family need help. By directing you to the most appropriate service, and even telling you which pharmacies are open over the bank holiday, the new service can help you avoid an unnecessary trip to A&E.
It's free to everyone who lives and works in Merton and has been developed with input from Merton's Patient Reference Group, as well as local GPs, hospital doctors, paramedics and other health professionals.
The ground-breaking, easy-to-use web app works on smartphones, tablets, laptops and desktop computers and has won three awards as well as being shortlisted for 'best consumer website digi-award' by CorpComms magazine.
Dr Doug Hing, urgent care clinical director for Merton CCG, said: "Health Help Now means our local community will be able to find the most appropriate help fast when they need it.
'We hope people will find that this easy-to-use app helps them to determine when to go to A&E and when to go elsewhere. Around 40 per cent of people who attend A&E leave without any treatment.
'By using this web app, patients should become more aware of other services better able to meet their needs. This may save them a long wait in A&E and should help to take the pressure off A&E, especially over busy holiday times."
'Easter is a busy time for local A&E departments and there are other health services in Merton that can provide quicker and more appropriate treatment if you have a minor injury or ailment,' he added.
'Using the right health service for your needs can prevent you waiting many hours in A&E, ensure you receive more appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.
'Patients should also plan ahead and make sure they have enough medicines to see them through the Easter holidays when their GP surgery is closed.'
The app breaks down symptoms by age – baby, child, teenager, adult and older adult. This is to make it easier for people to find the right treatment for them. It is thought to be the most detailed and sophisticated local NHS web app in the country.
After clicking on age, symptoms and location, people are presented with a list of suggestions for treatment. The most suitable choice for most people is listed first and the other suggestions follow in order. It shows the nearest services and is time sensitive so details whether services are open or closed and provides a map of their location.
Health Help Now also offers advice – such as where to buy children's medication when pharmacies are closed - and links to other useful websites.
If you don't have internet access, dial NHS 111 for urgent healthcare advice 24 hours a day.
Alternative NHS services available to Merton residents over Easter:
- Self-care – you can treat minor ailments such as coughs and colds, grazes and hangovers at home or visit your local pharmacy
- Pharmacies – your local pharmacist is qualified to offer advice on health issues and medication as well as treat headaches, an upset stomach and other common illnesses. You can find more information about pharmacy opening hours in Merton over the Easter weekend here
- NHS 111 – NHS 111 is a free phone service that is available 24 hours a day, 365 days a year. It offers a one-stop number for patients with urgent, but not life-threatening symptoms
- Wilson Walk in Centre – with no appointment necessary. The Centre is managed by doctors and nurses who are available to deal with minor illnesses and injuries, such as cuts, burns and sprains.
- GP out-of-hours service. If you need to see a doctor when your GP surgery is closed, GP out-of-hours services are available via 111 and can offer advice or, if necessary, treatment at home or in a local health centre
Note to editors
- Health Help Now won Best Website in the Association for Healthcare Communications and Marketing (AHCM) Communicating Healthcare Awards 2014 and a silver award in the Chartered Institute for Public Relations regional PRide awards 2014, for Best Use of Digital. It was also shortlisted for the CIPR Excellence Best Use of Digital award and
- NHS Merton CCG is a clinically-led organisation responsible for planning, buying and monitoring health services to meet the needs of local people.
- Merton CCG serves a population of over 210,000 people.
- Merton CCG is made up of 24 member GP practices.
- For more information please contact firstname.lastname@example.org
- Mobile: 07 824 350991
Landline: 0203 458 5105
Pharmacy opening times over Easter weekend
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(Normal Working Day)
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|Pharmacy Name||Address||Postcode||Open?||Opening Time ||Closing Time||Open?||Opening Time ||Closing Time||Open?||Opening Time ||Closing Time||Open?||Opening Time ||Closing Time|
|Lords Pharmacy|| 130 Kingston Road, Merton Park, London ||SW19 1LY||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Hilton Pharmacy|| 360 Grand Drive, Raynes Park, London ||SW20 9NQ||Closed|| || ||Open||9am||2pm||Closed|| || ||Closed|| || |
|A.P.CHEMIST LTD|| 129 Colliers Wood High Street, Colliers Wood, London ||SW19 2HR||Open||10am||6pm||Open||9am||8pm||Closed|| || ||Open||10am||6pm|
|SUPERDRUG ||104/105 Centre Court Shopping Centre, Wimbledon, London ||SW19 8YE||Open||9am||7.30pm||Open||9am||5.30pm||Closed|| || ||Closed|| || |
|Boots the Chemist||58 London Road, Mitcham, Surrey ||SM4 5BE||Open||10am||4pm||Open||9.30am||5.30pm||Closed|| || ||Closed|| || |
|Barkers Chemist||80 Coombe Lane, Raynes Park, London ||SW20 0AX||Open||8.30am||11pm||Open||8.30am||11pm||Open||9am||10pm||Open||8.30am||11pm|
|Rays Chemist|| 167 London Road, Mitcham, Surrey ||CR4 2JB||Closed|| || ||Open||9.00am||1.00pm||Closed|| || ||Closed|| || |
|Trident pharmacy|| 211 Worple Road, Raynes Park, London ||SW20 8QY||Closed|| || ||Open||10am||5pm||Closed|| || ||Closed|| || |
|D. PARRY PHARMACY|| 124 Arthur Road, Wimbledon Park, London ||SW19 8AA||Closed|| || ||Open||9am||5pm||Closed|| || ||Closed|| || |
|EPharm Healthcare Ltd. T/A: The Willows Chemist|| 54A Willow Lane Industrial Estate, Mitcham, Surrey ||CR4 4NA||Open||9am ||5pm||Closed|| || ||Closed|| || ||Closed|| || |
|WIMBLEDON PHARMACY|| 80 High Street, Wimbledon, London ||SW19 5EG||Closed|| || ||Open||9am||6pm||Closed|| || ||Closed|| || |
|FAIRLIGHT CHEMIST|| 186 Rowan Road, Streatham, London ||SW16 5HX||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Boots the Chemist|| Morden Hall Medical Centre, 256 Morden Road, London ||SW19 3DA||Closed|| || ||Open||9am||12pm||Closed|| || ||Closed|| || |
|Boots the Chemist|| 30 Coombe Lane, Raynes Park London ||SW20 8ND||Closed|| || ||Open||9am||5.30pm||Closed|| || ||Closed|| || |
|Boots the Chemist|| 6-7 Majestic Way, Merton, Surrey ||CR4 2JS||Closed|| || ||Open||9am||5.30pm||Closed|| || ||Closed|| || |
|Boots the Chemist|| Unit 9, Tandem Retail Park, Collier Wood, London ||SW19 2TY||Open||9am||6pm||Open||9am||6pm||Closed|| || ||Open||9am||6pm|
|Boots the Chemist|| 121 Centre Court Shopping Centre, 4 Queens Road, Wimbledon, London ||SW19 8YE||Open||8.30am||7.30pm||Open||8.30am||7pm||Closed|| || ||Open||10am||6pm|
|Kamsons Pharmacy|| 2 Cobham Court, Haslemere Avenue, Mitcham, Surrey ||CR4 3PR||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Medipharmacy Limited|| 1 Lambton Road, Raynes Park, London ||SW20 0LW||Closed|| || ||Open||8am||10pm||Closed|| || ||Closed|| || |
|Eagle Chemist|| 301 Northborough Road, Norbury, London ||SW16 4TR||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Abbey Pharmacy|| 12a Abbey Parade, Merton Hill, London ||SW19 1DG||Closed|| || ||Closed|| || ||Closed|| || ||Closed|| || |
|Chemco Pharmacy|| 268 The Broadway, Wimbledon, London ||SW19 1SB||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Cospharm Ltd|| 281-283 Mitcham Road, Tooting, London ||SW17 9JQ||Closed|| || ||Open||9am||6pm||Closed|| || ||Closed|| || |
|Day Lewis Pharmacy|| 64 Middleton Road, Morden, Surrey ||SM4 6RU||Closed|| || ||Closed|| || ||Closed|| || ||Closed|| || |
|Fairgreen Pharmacy|| 10 Fair Green Parade, Mitcham, Surrey ||CR4 3NA||Closed|| || ||Open||9am||6pm||Closed|| || ||Closed|| || |
|Griffiths Pharmacy|| 351 West Barnes Lane, New Malden, Surrey ||KT3 6JF||Closed|| || ||Open||9am||5.30pm||Closed|| || ||Closed|| || |
|H Harland Chemist|| 58 Central Road, Morden, Surrey ||SM4 5RP||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Haria Chemists|| 358 Coombe Lane, West Wimbledon, London ||SW20 0RJ||Closed|| || ||Open||9am||6pm||Closed|| || ||Closed|| || |
|Haydons Pharmacy|| 130 Haydons Road, Wimbledon, London ||SW19 1AE||Closed|| || ||Open||9am||5pm||Closed|| || ||Closed|| || |
|Jhoots Pharmacy|| Ravensbury Lane, Mitcham, Surrey ||CR4 4DU||Closed|| || ||Closed|| || ||Closed|| || ||Closed|| || |
|Lloyds Chemist|| 151 Cannon Hill Lane, Merton, London ||SW20 9BZ||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Lloyds Chemist|| 75-79 Miles Road, Mitcham, Surrey ||CR4 3DA||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Nelson Pharmacy|| New Medical Centre, The Pharmacy Unit, Nelson Hospital Site, London ||SW20 8DB||Closed|| || ||Open||9am||5pm||Closed|| || ||Closed|| || |
|Ridgway Pharmacy|| 65 Ridgway, Wimbledon, London ||SW19 4SS||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Rowlands Pharmacy|| 43 St Helier Avenue, Morden, Surrey ||SM4 6HY||Closed|| || ||Closed|| || ||Closed|| || ||Closed|| || |
|Sainsburys Savacentre|| 1 Merton High Street, Priory Park, Merton, London ||SW19 1DD||Open||8.30am||9pm||Open||8am||10pm||Closed|| || ||Open||10am||6pm|
|Thomas James Chemist|| 385 Durnsford Road, Wimbledon, London ||SW19 8EF||Closed|| || ||Open||9am||6pm||Closed|| || ||Closed|| || |
|Tanna Pharmacy|| 14 South Lodge Avenue, Mitcham, Surrey ||CR4 1LU||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Telechem Ltd|| Tamworth House Medical Centre, 341 Tamworth Lane, Mitcham, Surrey ||CR4 1DL||Closed|| || ||Open||9am||1pm||Closed|| || ||Closed|| || |
|Day Lewis|| Sterling House, 6-10 St Georges Road, Wimbledon, London ||SW19 4DP||Closed|| || ||Open||9.30am||6pm||Closed|| || ||Closed|| || |