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​​​​Health Help Now innovative website and phone app puts real-time health service information at your fingertips

With the Easter break around the corner, Merton Clinical Commissioning Group (CCG) is today launching an award-winning and innovative website and app to help you find the right healthcare over the four-day weekend, should you or your family need help. By directing you to the most appropriate service, and even telling you which pharmacies are open over the bank holiday, the new service can help you avoid an unnecessary trip to A&E.

Mumsnet_ad.pngHealth Help Now is going live today, Thursday 24 March, and can be found online at http://merton.healthhelpnow-nhs.net/ ​and for download at the App Store and Google Play​.

It's free to everyone who lives and works in Merton and has been developed with input from Merton's Patient Reference Group, as well as local GPs, hospital doctors, paramedics and other health professionals.

The ground-breaking, easy-to-use web app works on smartphones, tablets, laptops and desktop computers and has won three awards as well as being shortlisted for 'best consumer website digi-award' by CorpComms magazine.

Dr Doug Hing, urgent care clinical director for Merton CCG, said: "Health Help Now means our local community will be able to find the most appropriate help fast when they need it.

'We hope people will find that this easy-to-use app helps them to determine when to go to A&E and when to go elsewhere. Around 40 per cent of people who attend A&E leave without any treatment.

'By using this web app, patients should become more aware of other services better able to meet their needs. This may save them a long wait in A&E and should help to take the pressure off A&E, especially over busy holiday times."

'Easter is a busy time for local A&E departments and there are other health services in Merton that can provide quicker and more appropriate treatment if you have a minor injury or ailment,' he added.

'Using the right health service for your needs can prevent you waiting many hours in A&E, ensure you receive more appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.

'Patients should also plan ahead and make sure they have enough medicines to see them through the Easter holidays when their GP surgery is closed.'

The app breaks down symptoms by age – baby, child, teenager, adult and older adult. This is to make it easier for people to find the right treatment for them. It is thought to be the most detailed and sophisticated local NHS web app in the country.

After clicking on age, symptoms and location, people are presented with a list of suggestions for treatment. The most suitable choice for most people is listed first and the other suggestions follow in order. It shows the nearest services and is time sensitive so details whether services are open or closed and provides a map of their location.

Health Help Now also offers advice – such as where to buy children's medication when pharmacies are closed - and links to other useful websites.

If you don't have internet access, dial NHS 111 for urgent healthcare advice 24 hours a day.

Alternative NHS services available to Merton residents over Easter:

  • Self-care – you can treat minor ailments such as coughs and colds, grazes and hangovers at home or visit your local pharmacy
  • Pharmacies – your local pharmacist is qualified to offer advice on health issues and medication as well as treat headaches, an upset stomach and other common illnesses. You can find more information about pharmacy opening hours in Merton over the Easter weekend here
  • NHS 111 – NHS 111 is a free phone service that is available 24 hours a day, 365 days a year. It offers a one-stop number for patients with urgent, but not life-threatening symptoms
  • Wilson Walk in Centre – with no appointment necessary. The Centre is managed by doctors and nurses who are available to deal with minor illnesses and injuries, such as cuts, burns and sprains. 
  • GP out-of-hours service. If you need to see a doctor when your GP surgery is closed, GP out-of-hours services are available via 111 and can offer advice or, if necessary, treatment at home or in a local health centre

Note to editors

  • Health Help Now won Best Website in the Association for Healthcare Communications and Marketing (AHCM) Communicating Healthcare Awards 2014 and a silver award in the Chartered Institute for Public Relations regional PRide awards 2014, for Best Use of Digital. It was also shortlisted for the CIPR Excellence Best Use of Digital award and
  • NHS Merton CCG is a clinically-led organisation responsible for planning, buying and monitoring health services to meet the needs of local people.
  • Merton CCG serves a population of over 210,000 people.
  • Merton CCG is made up of 24 member GP practices. 
  • For more information please contact loren.grant@nhs.net
  • Mobile: 07 824 350991
    Landline: 0203 458 5105

Pharmacy opening times over Easter weekend

  25th March
GOOD FRIDAY
26th March
EASTER SATURDAY
(Normal Working Day)
27th March
EASTER SUNDAY
28th March
EASTER MONDAY
Pharmacy NameAddressPostcodeOpen?Opening Time Closing TimeOpen?Opening Time Closing TimeOpen?Opening Time Closing TimeOpen?Opening Time Closing Time
Lords Pharmacy 130 Kingston Road, Merton Park, London SW19 1LYClosed  Open9am1pmClosed  Closed  
Hilton Pharmacy 360 Grand Drive, Raynes Park, London SW20 9NQClosed ​​​ Open9am2pmClosed  Closed  
A.P.CHEMIST LTD 129 Colliers Wood High Street, Colliers Wood, London SW19 2HROpen10am6pmOpen9am8pmClosed  Open10am6pm
SUPERDRUG 104/105 Centre Court Shopping Centre, Wimbledon, London SW19 8YEOpen9am7.30pmOpen9am5.30pmClosed  Closed  
Boots the Chemist58 London Road, Mitcham, Surrey SM4 5BEOpen10am4pmOpen9.30am5.30pmClosed  Closed  
Barkers Chemist80 Coombe Lane, Raynes Park, London SW20 0AXOpen8.30am11pmOpen8.30am11pmOpen9am10pmOpen8.30am11pm
Rays Chemist 167 London Road, Mitcham, Surrey CR4 2JBClosed  Open9.00am1.00pmClosed  Closed  
Trident pharmacy 211 Worple Road, Raynes Park, London SW20 8QYClosed  Open10am5pmClosed  Closed  
D. PARRY PHARMACY 124 Arthur Road, Wimbledon Park, London SW19 8AAClosed  Open9am5pmClosed  Closed  
EPharm Healthcare Ltd. T/A: The Willows Chemist 54A Willow Lane Industrial Estate, Mitcham, Surrey CR4 4NAOpen9am 5pmClosed  Closed  Closed  
WIMBLEDON PHARMACY 80 High Street, Wimbledon, London SW19 5EGClosed  Open9am6pmClosed  Closed  
FAIRLIGHT CHEMIST 186 Rowan Road, Streatham, London SW16 5HXClosed  Open9am1pmClosed  Closed  
Boots the Chemist Morden Hall Medical Centre, 256 Morden Road, London SW19 3DAClosed  Open9am12pmClosed  Closed  
Boots the Chemist 30 Coombe Lane, Raynes Park London SW20 8NDClosed  Open9am5.30pmClosed  Closed  
Boots the Chemist 6-7 Majestic Way, Merton, Surrey CR4 2JSClosed  Open9am5.30pmClosed  Closed  
Boots the Chemist Unit 9, Tandem Retail Park, Collier Wood, London SW19 2TYOpen9am6pmOpen9am6pmClosed  Open9am6pm
Boots the Chemist 121 Centre Court Shopping Centre, 4 Queens Road, Wimbledon, London SW19 8YEOpen8.30am7.30pmOpen8.30am7pmClosed  Open10am6pm
Kamsons Pharmacy 2 Cobham Court, Haslemere Avenue, Mitcham, Surrey CR4 3PRClosed  Open9am1pmClosed  Closed  
Medipharmacy Limited 1 Lambton Road, Raynes Park, London SW20 0LWClosed  Open8am10pmClosed  Closed  
Eagle Chemist 301 Northborough Road, Norbury, London SW16 4TRClosed  Open9am1pmClosed  Closed  
Abbey Pharmacy 12a Abbey Parade, Merton Hill, London SW19 1DGClosed  Closed  Closed  Closed  
Chemco Pharmacy 268 The Broadway, Wimbledon, London SW19 1SBClosed  Open9am1pmClosed  Closed  
Cospharm Ltd 281-283 Mitcham Road, Tooting, London SW17 9JQClosed  Open9am6pmClosed  Closed  
Day Lewis Pharmacy 64 Middleton Road, Morden, Surrey SM4 6RUClosed  Closed  Closed  Closed  
Fairgreen Pharmacy 10 Fair Green Parade, Mitcham, Surrey CR4 3NAClosed  Open9am6pmClosed  Closed  
Griffiths Pharmacy 351 West Barnes Lane, New Malden, Surrey KT3 6JFClosed  Open9am5.30pmClosed  Closed  
H Harland Chemist 58 Central Road, Morden, Surrey SM4 5RPClosed  Open9am1pmClosed  Closed  
Haria Chemists 358 Coombe Lane, West Wimbledon, London SW20 0RJClosed  Open9am6pmClosed  Closed  
Haydons Pharmacy 130 Haydons Road, Wimbledon, London SW19 1AEClosed  Open9am5pmClosed  Closed  
Jhoots Pharmacy Ravensbury Lane, Mitcham, Surrey CR4 4DUClosed  Closed  Closed  Closed  
Lloyds Chemist 151 Cannon Hill Lane, Merton, London SW20 9BZClosed  Open9am1pmClosed  Closed  
Lloyds Chemist 75-79 Miles Road, Mitcham, Surrey CR4 3DAClosed  Open9am1pmClosed  Closed  
Nelson Pharmacy New Medical Centre, The Pharmacy Unit, Nelson Hospital Site, London SW20 8DBClosed  Open9am5pmClosed  Closed  
Ridgway Pharmacy 65 Ridgway, Wimbledon, London SW19 4SSClosed  Open9am1pmClosed  Closed  
Rowlands Pharmacy 43 St Helier Avenue, Morden, Surrey SM4 6HYClosed  Closed  Closed  Closed  
Sainsburys Savacentre 1 Merton High Street, Priory Park, Merton, London SW19 1DDOpen8.30am9pmOpen8am10pmClosed  Open10am6pm
Thomas James Chemist 385 Durnsford Road, Wimbledon, London SW19 8EFClosed  Open9am6pmClosed  Closed  
Tanna Pharmacy 14 South Lodge Avenue, Mitcham, Surrey CR4 1LUClosed  Open9am1pmClosed  Closed  
Telechem Ltd Tamworth House Medical Centre, 341 Tamworth Lane, Mitcham, Surrey CR4 1DLClosed  ​Open9am1pmClosed  Closed  
Day Lewis Sterling House, 6-10 St Georges Road, Wimbledon, London SW19 4DPClosed  Open9.30am6pmClosed  Closed  ​

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