​​​​​Adult Safeguarding: protecting adults at risk

An adult at risk is a person aged 18 or over who is in need of care and support, regardless of whether they are receiving them, and who, because of those needs, is unable to protect themselves against abuse or neglect.

Adult safeguarding means protecting a person’s right to live in safety, free from abuse and neglect.

The introduction of the Care Act 2014 put adult safeguarding on a statutory footing for the first time, embracing the principle that the ‘person knows best’. 

It lays the foundation for change in the way that care and support are provided to adults, encouraging greater self-determination, so people maintain independence and have real choice. There is an emphasis on working with adults at risk of abuse and neglect to have greater control in their lives to both prevent it from happening, and to give meaningful options of dealing with it should it occur. ​

Concerns about an adult at risk

Anyone can raise concerns about an adult they feel is at risk.  
Safeguarding adults at risk is one of the core functions carried out by Merton CCG.  It is about keeping people free from abuse and harm.  We support a range of measures to protect individuals who are vulnerable.
Merton CCG also works in partnership with Merton Council and the Police to ensure the services we commission are safe and comply with the statutory safeguarding regulations as set out in the Care Act (2014).
If you are concerned that an adult may be at risk from a person in a position of trust, please contact the Merton Adult Safeguarding Team (24 hours a day, seven days a week).
  • The 0845 618 9762 telephone number is available at all times and is a 24 hour line
  • Call 020 8545 4388  available between the hours of 0930 hrs to 1330 hrs.
  • Email the safeguarding adults team on safeguarding.adults@merton.gov.uk
If you are concerned that a person is at immediate risk, contact the police by dialling 999.

What is ‘abuse’?

  • Physical Abuse causing physical harm either deliberately or by rough or thoughtless behaviour

  • Psychological or Emotional Abuse behaviour that makes someone feel anxious frightened or intimidated including verbal abuse, demeaning, threatening, or intimidating language
  • Financial Abuse theft, fraud or exploitation (using or putting pressure on someone to use their money in a way that they do not want or is not in their best interests)
  • Neglect ignoring or failing to meet someone’s medical or physical care needs, or the withholding of the necessities of life, such as medication, adequate nutrition and heating
  • Professional Abuse the misuse of power and abuse of trust by professionals, the failure of professionals to act on suspected abuse/crimes, poor care practice or neglect in services, resource shortfalls or service pressures that lead to service failure and culpability as a result of poor management systems/structures
  • Sexual Abuse making someone do something they do not want to, did not or could not consent to
  • Racism and Sexism being treated less favourably because of colour, sex, age, disability, sexual orientation, religion, status etc.
  • Institutional Abuse poor care and neglect in hospitals, day centres and care homes and settings

Merton Safeguarding Adults Board

Merton CCG is part of the Merton Safeguarding Adults Board, which works with partners across the borough to promote the safety and well-being of vulnerable adults who may be at risk of being abused, neglected or exploited.

This partnership brings together the organisations in Merton with a role to play in protecting vulnerable adults from harm, including:​
  • Merton Council Adult and Community Services 
  • the police
  • local health trusts
  • voluntary organisations 
  • care providers
  • supported housing providers.

The London Multi-agency Adult Safeguarding Policy and Procedures, November 2016

 Safeguarding Adults aligned to the Pan London Policy and Procedure - FINAL.pdf

Adult Safeguarding Annual Report, 2015/16

Merton Mental Capacity Act Policy and DoLS Policy 2017

Updated Jan 2017