Comments, compliments and complaints
We do all we can to provide good quality health services, but sometimes things don’t go as they should.
We welcome you telling us how we can improve, or making a complaint about a health service you have received which Merton CCG is responsible for.
We are also very pleased to receive positive feedback and compliments about our work or the quality of health services you have received as a local resident.
For tips on what to do if you are not happy with your healthcare, please read or download the following easy-read guide from the Parliamentary and Health Service Ombudsman.
Information for young people (under the age of 18)
Everyone has the right
to give feedback about
the services you receive,
whatever your age. The feedback could be
about services that you are
receiving now or services
you have received before.
You always have the right to
If you are happy to talk
about any problems directly
with a doctor, dentist, or a
clinic, you can ask to see the
practice manager and tell
them the problem.
If you have a problem with a
hospital and you are at the
hospital, you can ask to see
the Sister in charge or the
If you do not want to speak
to the hospital directly,
please contact 0800 456 1517 for advice.
For more information generally about your rights in health care as a young person
, please see the leaflets below
Complaints about GPs, dentists, pharmacists or opticians
If you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England.
Complaints against a hospital
You should make your complaint directly to the relevant hospital by contacting the complaints department at the hospital you wish to complain to.
Complaints about other services and help with making a complaint
If you have a complaint concerning other heath services in Merton (not hospitals, GPs, dentists, pharmacists or opticians), then please use the contact details below
The NEL CSU complaints team is responsible for managing the complaints process on behalf of Merton CCG.
The team can also give you general advice about the complaints procedure.