You said, we did

Further to an extensive engagement and listening campaign last year with our many community organisations and patients Merton CCG was able to use the valuable feedback and patient experience to change and highlight services where patient concerns were raised.

Clare Gummett web crop photo.jpg

Clare Gummett is our Lay Member for Patient and Public Involvement on the Governing Body

Examples include

  • Working with NHS England to develop information to inform a national project on improving patient choice. This resulted in a revised national presentation on helping patients choose the best hospital for their treatment.
  • Talking and listening to parents and families from the borough on their experience of using the current autism pathway for diagnosis. This has led to an understanding of what improvements have to be made to support families and parents and pre and post diagnosis support.