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Merton CCG marks the launch of the Multi-Agency Adult Safeguarding Policy and Procedures

NHS Merton Clinical Commissioning Group (CCG) joined London organisations to mark the launch of the pan-London Multi-Agency Adult Safeguarding Policy and Procedures on Tuesday 9 February 2016.

The  Multi-Agency Adult Safeguarding Policy and Procedures promotes placing adults at the centre of their own safeguarding experience, and provides a single point of reference and shared understanding for all agencies working with adults at risk of harm in London. The policy and procedures provide a platform for working together more effectively to make it easier for agencies that work right across London, such as the police to partner with local agencies, like local authorities and NHS organisation. This should make adult safeguarding more effective and consistent.

This approach has been championed by Merton CCG and all the organisations who have worked together to produce the Multi-Agency Adult Safeguarding Policy and Procedures.

Click here to download the London Multi-Agency Adult Safeguarding Policy and Procedures​


The introduction of the Care Act 2014 puts adult safeguarding on a statutory footing for the first time, embracing the principle that the 'person knows best'. It lays the foundation for change in the way that care and support is provided to adults, encouraging greater self-determination, so people maintain independence and have real choice. There is an emphasis on working with adults at risk of abuse and neglect  to have greater control in their lives to both prevent it from happening, and to give meaningful options of dealing with it should it occur. For staff the Act provides clearer guidance, and supports pathways to working in an integrated way, breaking down barriers between organisations. The increased involvement of adults who use services, carers, statutory and non-statutory groups in the production of this document embraces the spirit of the Act and the vision for safeguarding to be everyone's business. The policy and procedures have benefitted from carers and adults who might be at risk, to provide a reality check on what is meaningful and makes sense. This approach is the core element of a personalised adult safeguarding service.​​

By developing practice that listens and learns, staff can share information, facilitating a one team approach to improve the chances of safeguarding adults in the way that they want to be safeguarded. Learning from the experiences of people, publicised safeguarding annual reports, and events to raise greater awareness has enabled staff and SAB partnerships, to reflect on safeguarding practice.