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​​​Merton CCG announces new provider for IT services to GPs across the borough


Merton CCG can today announce that North East London Commissioning Support Unit (NEL CSU) has been named as the preferred bidder to provide IT services for the borough's 24 GP practices as well as staff working for the CCG.


Subject to due diligence and final contractual negotiations we expect that NEL CSU will start providing the GP and CCG IT services in Merton from 1 August 2016.


Merton CCG tendered for a new IT provider alongside neighbouring CCGs Sutton and Wandsworth to achieve better value for money through economies of scale and to collaborate on the procurement process to make best use of resources


During the procurement process, NEL CSU demonstrated that they were focussed on delivering high-quality IT services for local GPs and health staff, as well as offering the best value for money.


Merton CCG's Chief Officer Adam Doyle said, "Our priority is to commission a high quality IT service that will meet the needs of our GPs and CCG staff, enabling them to work efficiently to deliver high quality health services for people living in Merton. We also want to make sure that the service delivers good value for money.


"NEL CSU demonstrated their focus on high quality service provision and customer service and we were impressed with their operating model which aims to resolve a high proportion of faults on first contact, leading to quick resolution of issues and high customer satisfaction scores.  We look forward to working with them in the future."



  • Merton CCG is formed of all 24 GP practices in the London Borough of Merton.  We are responsible for planning and funding NHS services for the population of Merton. Our role is to hold the local NHS budget and make sure that it is spent on the right services to meet the health needs of Merton residents including hospital, community and mental health services. 
  • NEL CSU provides expert support and advice to help clinical commissioners to deliver improved health services to local populations. They deliver an extensive range of services from contracting and analytics to finance and communications to 28 Clinical Commissioning Groups (CCGs) across London, Essex, Hertfordshire, Bedford, Luton and East Anglia, representing more than seven million people. They also deliver a range of support services and bespoke solutions to healthcare organisations across England, including hospital trusts, GP practices, mental health trusts, NHS England and local authorities.