​Information for patients


If you are already a patient using NHS services in Merton these pages will give you, and those supporting you, more information on managing your healthcare.

Follow the links below to learn more about:

Your Choice

NHS England’s goal is to significantly improve patient choice by 2020. 

Clinical commissioning groups (CCGs) have a duty to enable patients to make choices, and to promote your involvement in decisions related to your care or treatment.

NHS England works alongside CCGs to help us meet our legal responsibilities and build our offer of choice to patients, to ensure that choices are meaningful and deliver positive improvements to patient outcomes including patient experience of the services they access and use. Merton CCG is committed to boosting patient choice.

The initial NHS priorities of this programme of work are:
  • Strengthening choice in elective services 
  • Enhancing the choice available in maternity services, including through a programme of Pioneers to develop and test ways of improving choice in maternity services for national replication
  • Improving choice in end of life care (EOLC) (including ensuring more people are able to achieve their preferred place of care and death). You can read Merton's EOLC Strategy here
  • Securing choice in the new care models that some Vanguard areas of the country are developing.
The NHS is offering more and more options to enable you to make choices that best suit your circumstances, giving you greater control of your care and hopefully better results. You can view what choices are currently available to NHS patients in the NHS Choice Framework on GOV.UK. Here you'll also find information about when you can't choose, for example, if you need emergency care or if you are a member of the armed forces. Make sure you know which options apply to you.

The Choice Framework, published by the Department of Health, includes information for patients about how to complain if they are not offered choice.

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